Frequently asked questions

No. We currently deliver to addresses within the United Kingdom only. We're unable to send to international destinations or PO boxes at this time.

Delivery is free on every UK order. No minimum spend, no hidden fees, nothing added at checkout.

• Processing1–2 working days, Monday to Friday
• Delivery3–5 working days once it's been dispatched
• TrackingEmailed to you the moment the parcel leaves us

Working days don't include weekends or bank holidays, so an order placed on a Friday afternoon is usually packed the following Monday or Tuesday.

We email you a tracking link as soon as your order is dispatched. Paste the number into our tracking page, or open your order straight from the link in that email.

Carriers can take a few hours to register a parcel, and sometimes it isn't scanned until it reaches the first depot that evening. If there's nothing showing after 24 hours, email us with your order number.

Check any safe place you've set up with the carrier and ask your neighbours — parcels are very often left next door. The carrier's tracking page usually names who signed for it or where it was left.

If you still can't find it, contact us within 7 days of the delivery date and we'll open an investigation with the carrier.

• Within 24 hoursEmail us and we'll cancel it and refund you in full, straight away
• After 24 hoursIt's usually already packed or with the carrier, so we can't stop it

Once a parcel has left us we're unable to recall it. Wait for it to arrive and send it back through our returns process, and you'll be refunded.

Your right to cancel doesn't end there. Under the Consumer Contracts Regulations 2013 you can cancel an online order at any point from placing it until 14 days after it arrives, without giving a reason.

Only within that first 24 hours, before the order is packed. Email us as soon as you can with your order number and the correct address. Once the carrier has the parcel we can't redirect it.

Check your spam and promotions folders first — order emails very often land there. If there's still nothing after an hour, email us with the name and address you ordered under and we'll find it. It's almost always a typo in the email address.

All major credit and debit cards, along with the secure digital payment methods shown at checkout. Everything is processed through encrypted gateways — we never see or store your card details.

All prices are shown in pounds sterling and include VAT where it applies. There's nothing to pay on arrival.

No — you can check out as a guest. An account just makes it easier to see past orders and track a current one.

We offer a 30 days return window from the date of delivery. To be eligible, the item needs to come back unused and in its original packaging, with everything that came in the box.

Email us first and we'll send you a returns label. This is on top of your legal rights, not instead of them — full details are in our Refund Policy.

• Faulty or damagedNo. We cover the full cost of sending it back.
• Wrong item sentNo. We cover it.
• Changed your mindYes. We send a pre-paid label and deduct the cost from your refund.

The pre-paid label means you don't pay anything up front and the parcel is tracked the whole way — you just see the postage deducted when the refund comes through.

Once we've received and checked your return, approved refunds are processed within 3 working days to your original payment method. Depending on your bank it can take up to another 5 working days to appear on your statement.

Email us with your order number and a photo of both the item and the packaging, and we'll sort a replacement or a refund. Please get in touch as soon as you notice.

We don't run exchanges. Return the original for a refund and place a new order — it's faster, and it means the item you want doesn't sell out while your return is in transit.

The Consumer Contracts Regulations 2013 give you 14 days from delivery to cancel for any reason, and a further 14 days to send the goods back. We then refund you within 14 days of receiving them.

Separately, the Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose and as described. If something is faulty you're entitled to a repair, replacement or refund depending on how long you've had it.