Terms of service
Last updated: 25/Aug
Business address: 45–46 South Bridge, Edinburgh EH1 1LL, United Kingdom
Email: contact@jelomi.com
By using this website or placing an order, you agree to these terms. Please read them before you buy.
1. Who can order
You must be 18 or over to place an order, and you must be able to enter into a legally binding contract. If you're buying a gift for a child, the order is still placed by you as an adult.
2. Orders and when a contract forms
When you place an order you'll receive an automatic email confirming we've received it. That email is an acknowledgement, not acceptance.
A contract between us forms only when we email you to confirm the item has been dispatched.
If we can't accept your order — because an item is out of stock, we can't take payment, or there's an error in the listing — we'll tell you and refund anything you've paid in full.
3. Pricing and payment
All prices are in pounds sterling and include VAT where it applies.
Delivery within the United Kingdom is free on every order. The total is shown at checkout before you pay.
We take care with pricing, but errors happen. If we spot that an item was listed at the wrong price after you've ordered, we'll contact you before dispatch and you can either confirm the order at the correct price or cancel it for a full refund. We won't dispatch at an incorrect price without telling you first.
Payments are handled by Shopify's secure checkout. We don't see or store your card details.
4. Order processing and delivery
Handling: orders are processed within 1–2 working days, excluding weekends and bank holidays. You'll be emailed a tracking link once your order is dispatched.
Delivery: once dispatched, orders normally arrive within 3–5 working days within the UK.
We deliver to UK addresses only. We don't currently ship internationally or to PO boxes.
Delivery estimates are estimates. Carrier delays outside our control don't affect your statutory rights, and if delivery takes unreasonably long you can cancel and be refunded.
Full details are in our Shipping Policy.
5. Cancellations, returns and refunds
On top of that, we accept returns within 30 days of delivery for any reason, provided the item is unused and in its original packaging.
Once a return reaches us and has been checked, refunds are processed within 3 working days to your original payment method. Where you've exercised your statutory cancellation right, we refund within 14 days of receiving the goods, as required by law.
Full details are in our Refund and Returns Policy.
6. Product descriptions and images
We describe and photograph our products as accurately as we can. Colours can appear slightly different between screens, and dimensions are approximate unless stated otherwise.
If an item you receive is not as described, you have the right to reject it and be refunded under the Consumer Rights Act 2015.
7. Product safety and use
Our toys are intended for use by children under adult supervision.
Every product page states the manufacturer's minimum age. Please follow it. Age markings on toys are a safety warning — usually about small parts that present a choking risk — not a guide to a child's ability.
Check toys regularly for wear or damage and stop using anything that has become broken, split or has loose parts.
Retain the packaging and any instructions supplied with the product.
8. Your legal rights
Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose and as described. If they aren't, you have a 30-day right to reject and get a full refund, and after that a right to repair or replacement.
Consumer Contracts Regulations 2013 — 14 days from delivery to cancel, a further 14 days to return, and a refund from us within 14 days of receiving the goods.
Nothing in these terms limits or excludes those rights.
9. Intellectual property
All content on this site — text, photographs, graphics, layout and the Jelomi name and logo — is owned by us or licensed to us, and protected under the Copyright, Designs and Patents Act 1988.
You may view and print pages for your own personal use. You may not copy, reproduce or republish any of it commercially without our written permission.
10. Liability
Nothing in these terms excludes or limits our liability for:
- death or personal injury caused by our negligence
- fraud or fraudulent misrepresentation
- any breach of your statutory rights as a consumer
- defective products under the Consumer Protection Act 1987
- anything else that cannot lawfully be excluded
Subject to that, we're not liable for losses that weren't foreseeable at the time the contract was formed, or for losses arising from your failure to follow the safety information, age markings or instructions supplied with a product.
We don't exclude liability for loss or damage that we could reasonably have expected.
11. Complaints
If something has gone wrong, email contact@jelomi.com with your order number. We aim to acknowledge complaints within one working day and resolve them within 14 days.
If we can't resolve it between us, you can refer the matter to an Alternative Dispute Resolution provider. You can also contact Citizens Advice consumer service on 0808 223 1133.
12. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published when you placed it. Any material change will be reflected in the "last updated" date above.
13. Governing law
These terms are governed by the law of [England and Wales / Scotland], and any dispute will be dealt with by the courts of that jurisdiction. As a consumer you can also bring proceedings in the country where you live.
14. Contact
Email: contact@jelomi.com
Reply time: within one working day, Monday to Friday
Business address: 45–46 South Bridge, Edinburgh EH1 1LL, United Kingdom
Opening hours: Monday to Friday, 9:00 AM – 5:00 PM UK time